Contact Us

At Aimex Australia, we are dedicated to helping you "Live Ahead" with clean, mineral-rich water and high-quality outdoor gear. Whether you have a question about our 8-stage filtration systems, need help tracking an order, or want advice on the best purifier for your home or office, our friendly support team is ready to assist.

Get in Touch

Customer Support Email For order inquiries, technical support, or product questions, please email us at:

📧 helpdesk@aimexaustralia.com.au (We aim to respond to all inquiries within 24 business hours)

Sales & General Inquiries For wholesale, bulk orders, or retail partnerships:

📧 sales@aimexaustralia.com.au

Phone Support Speak directly with one of our specialists:

📞 1800 961 716 Available Monday – Friday: 9:00am – 5:00pm (AEST)

Visit Our Warehouse

If you are in New South Wales, you can visit us at our main distribution hub:

📍 26/191 McCredie Rd, Smithfield NSW 2164

Frequently Asked Questions

Before reaching out, you might find an instant answer here:

• Order Tracking: Once your order ships, you will receive an email with your tracking number.

• Filter Replacement: We recommend replacing your 8-stage water filter every 6 months for optimal performance.

• Shipping: We offer nationwide shipping across Australia.

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Why Contact Aimex?

• Expert Advice: We are specialists in fluoride reduction and alkaline water.

• Genuine Products: 100% genuine branded products and accessories.

• Australian Owned: Proudly supporting Australian households with sustainable water solutions.